Frequently Asked Questions

How do I get Credits?
To recieve an allowance of credits each week you can subscribe to one of the subscription packages. These start at £5 and offer significant savings on buying resources individually.

How can I use my Credits?
Each product in The Worship Cloud Resources Section (pink icons) can be downloaded for 1 credit. These items are usually priced at £1.20 each. There are currently over 46,000 images, hymns and written documents to choose from including hundreds of pounds worth of content from SPCK books.
In order to use your credits to download items from The Worship Cloud Resources Section you need to be signed in.

When does my Credit allowance start again?
The Credit Counter resets on Monday every week.
Do I have to pay for Articles The Worship Cloud?
All Articles (green icon) are available to read FREE of charge for all users.What do the coloured circle icons mean
Pink Icon = Resource Items available to download for 1 credit or £1.20 each.
Green Icon = Articles available to read online.
Blue Icon = Store products; books, DVDs, CDs and premium digital downloads such as complete presentations, video and music, all available for individual purchase.
I have a subscription to The Seed website how does this work with The Worship Cloud website?
Your subscription has been transferred from seedresources.com to The Worship Cloud.  The subscription entitles the same number of downloadable items each week from the Resources section (this section includes all the images, written and hymn resources).  
When your subscription expires you will be given the option to take out a new subscription on The Worship Cloud. I.  Click here for more information about Credits and Subscriptions
What do I get for my Subscription?
Subscription gives you a number of credits each week, enabling you to download that number of items from The Worship Cloud Resources Section. 
Each product in The Worship Cloud Resources Section (pink icons) can be downloaded for 1 credit each.
You credit balance (at the top of the website) shows how many credits you have left in the current week. Your balance resets to the level of your subscription every Monday. Unused credits are not carried forward to next week.
I used to be part of a church subscription to The Seed, how does this convert to The Worship Cloud?
Church Subscribers to The Seed will automatically be eligible for a 25 per week subscription to The Worship Cloud up until the original renewal date.
I purchased a School Annual Subscription from The Seed, how is this affected by The Worship Cloud?
School Subscribers to The Seed will automatically be eligible for a 100 per week subscription to The Worship Cloudup until the original renewal date.
I would like to buy resources for my school and pay by invoice, is this possible?
Go to  www.teachersdozen.co.uk to purchase primary school resource with an invoice or contact schools@twelvebaskets.co.uk. 
Does use of Bible Text comply with Copyright?
We (Twelvebaskets Ltd) have secured permission from Bible Gateway that NIV Bible text may be quoted in any form (written, visual, electronic or audio), up to and inclusive of two hundred fifty (250) verses, providing the verses do not amount to a complete book of the Bible nor do the verses quoted account for twenty-five (25) percent or more of the total text of the work in which they are quoted. When the text is quoted in accordance with these requirements, notice of copyright must appear on the title or copyright page or opening screen of the work.
Notice of Copyright:
We are required to use the following wording (font size is not specified)
THE HOLY BIBLE, NEW INTERNATIONAL VERSION®, NIV® Copyright © 1973, 1978, 1984, 2011 by Biblica, Inc.™
Used by permission. All rights reserved worldwide
Using Bible Text in:
Images - Please add the Notice of Copyright to the description box of the product.
PowerPoints - As Images and/or footer of slide.
Video - As Images and/or include in video frames.
Audio - As Images.
Word Document and PDFs - As Images and/or last page of document. 
Books/E-Books - Please add the Notice of Copyright to the copyright page.
Which ebook version should I use?
PDF - PC, Mac OSX, iPad / iPod / iPhone, Sony Reader, Android
ePub - iPad / iPod Touch / iPhone, Sony Reader
Mobi - Kindle Devices
Why can't I open the Kindle (Mobi) file?
This is a Kindle File and will therefore require a Kindle Reader to be installed on your PC or Mac. These are available from Amazon as Free Downloads - Click Here
What if I am buying from outside the UK?
All prices displayed on our website are inclusive of the UK Value Added Tax (VAT) and is charged at the standard rate of 20%. This tax is only applied to those products that attract VAT and is subsequently only charged when you buy goods and services in the EU (European Union), including the UK.  Our website will only charge this tax on orders from within the EU. Click here to view postage and packaging charges
How much P&P do I pay?
Postage & Packing charges are applicable to physical products only and are based on the total weight of the physical products ordered. Click here for postage and packaging details.