Frequently Asked Questions

How do I get Credits?

To receive an allowance of credits each month you can subscribe to one of the subscription packages. These start at £3 per month. Click here for more details.

How can I use my Credits?

Each product in The Worship Cloud Resources Section (pink icons) can be downloaded for 1 credit. There are currently over 25,000 images, hymns and written documents to choose from including hundreds of pounds worth of content from SPCK books.

In order to use your credits to download items from The Worship Cloud Resources Section you need to be signed in.

When does my Credit allowance start again?

The Credit Counter resets on the day your subscription is renewed every month.

What do I get for my Subscription?

Subscription gives you a number of credits month week, enabling you to download that number of items from The Worship Cloud Resources Section.

Each product in The Worship Cloud Resources Section (pink icons) can be downloaded for 1 credit each.
You credit balance (at the top of the website) shows how many credits you have left in the current month. Your balance resets to the level of your subscription every Month. Unused credits are not carried forward to next month.

Does use of Bible Text comply with Copyright?

We (Twelvebaskets Ltd) have secured permission from Bible Gateway that NIV Bible text may be quoted in any form (written, visual, electronic or audio), up to and inclusive of two hundred fifty (250) verses, providing the verses do not amount to a complete book of the Bible nor do the verses quoted account for twenty-five (25) percent or more of the total text of the work in which they are quoted. When the text is quoted in accordance with these requirements, notice of copyright must appear on the title or copyright page or opening screen of the work.

Notice of Copyright:
We are required to use the following wording (font size is not specified)

THE HOLY BIBLE, NEW INTERNATIONAL VERSION®, NIV® Copyright © 1973, 1978, 1984, 2011 by Biblica, Inc.™
Used by permission. All rights reserved worldwide

Using Bible Text in:
Images - Please add the Notice of Copyright to the description box of the product.
PowerPoints - As Images and/or footer of slide.
Video - As Images and/or include in video frames.
Audio - As Images.
Word Document and PDFs - As Images and/or last page of document.
Books/E-Books - Please add the Notice of Copyright to the copyright page.

Which ebook version should I use?

PDF - PC, Mac OSX, iPad / iPod / iPhone, Sony Reader, Android
ePub - iPad / iPod Touch / iPhone, Sony Reader
Mobi - Kindle Devices

Why can't I open the Kindle (Mobi) file?

This is a Kindle File and will therefore require a Kindle Reader to be installed on your PC or Mac. These are available from Amazon as Free Downloads - Click Here

How much P&P do I pay?
Postage & Packing charges are applicable to physical products only and are based on the total weight of the physical products ordered. Click here for postage and packaging details.